If you’ve signed up for Salesforce for your business, chances are you’re reaping the benefits already. However, many businesses mistakenly believe that after they’ve implemented Salesforce they can hit the ground running and keep running indefinitely.
Salesforce is, after all, designed to be an out-of-the-box solution that can be utilised instantly. But what happens if you’ve got a question about its functionality? What if a feature update leaves you totally confused? What happens if you discover a bug or glitch that’s impacting your processes and thus affecting your bottom line?
Manually typing your problem into Google and trawling through online support forums is one option, but is far from the best use of your team’s valuable time, and there’s no guarantee that you’ll find the answers you’re looking for.
Salesforce is just like any other part of your business – it needs consistent support and maintenance for it to function optimally. For a CRM tool as robust and complex as Salesforce, you’ll need established, ongoing support to ensure you’re getting the most out of your Salesforce investment. At CloudSmiths we offer exactly this service to all our clients – let’s look closer at CloudSmiths Managed Services and Support function.
Managed Services and Support: What Is It and Why Do Businesses Need It?
Salesforce is a constantly evolving platform with ongoing updates, integrations and minor tweaks that can make a big difference. Because Salesforce isn’t a static tool, its functionality is constantly evolving, which can take time to adjust to.
On top of this, Salesforce is complex and being able to use it with confidence and to its full potential can also take time – time which businesses don’t necessarily have.
At CloudSmiths, we understand that businesses need quick answers and speedy solutions to their support and maintenance queries which is why we offer Managed Services and Support to help you as a business harness Salesforce to its full potential for your business, maximising your ROI and extracting the greatest value possible from using it.
When it comes to Salesforce, we believe that successful ongoing use stems from two things: an efficient and effective support structure that we provide and a collaborative user community which we provide access to.
By choosing our Managed Services and Support for your Salesforce management strategy, you can effectively offload the heavy lifting to us, freeing up your time to focus on other important business concerns.
Our team of experienced Salesforce experts will manage all your Salesforce requirements while you grow and scale your business.
What Does CloudSmiths Managed Services and Support Offer?
Our Managed Support and Services offers an array of support and reporting services, which include:
Integrations and Features Updates
CloudSmiths will oversee and manage all feature and integration updates, ensuring your processes don’t get interrupted and you can immediately start benefiting from these updates.
- Help with existing integrations
- 3rd party support applications
- Release update management
- Check-ins for continuous update optimisation.
Outsourced Administration and Support
We’ll become an extension of your team, taking the reins on all your administration and reporting needs.
- Virtual administration management
- Reporting including out-of-the-box reports and pre-configured reporting
- Fundamental service issue resolution.
We’ll seamlessly handle all of your organisational needs and requirements.
- Security and health checks
- Proactive enhancement services
- Annual organisational assessments
- Proactive issue investigation and resolution.
Managing and overseeing Salesforce for your business isn’t something you need to take on alone – you don’t need to take it on at all!
By choosing Managed Services with CloudSmiths, you can rest assured that your Salesforce management is in experienced, capable hands, allowing you to focus on your core operations and reap the benefits of Salesforce for your business without getting tied down by its complexities.
CloudSmiths is South Africa’s largest Salesforce implementation partner and trusted advisor. We offer end-to-end Salesforce consultation, implementation, development and support services:
- Consulting and advisory services
- Salesforce development
- Salesforce licences
- Managed services and support
- Salesforce implementation
- Salesforce Training