Any industry, any size, every advantage

Salesforce

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Salesforce is a customer relationship management solution that brings companies and customers together.

It’s one integrated CRM platform that gives all your departments —including marketing, sales, commerce, and service —a single, shared view of every customer. Salesforce is the world’s #1 Customer Relationship Management (CRM) platform with over 150 000 clients across the globe. This cloud based platform is fast, secure & doesn’t require hardware or software maintenance.

With Salesforce, every team has access to the most up-to-date and reliable data, anywhere, any time, from any device. That’s what makes Salesforce applications the ideal solution for small to large businesses.

Icon-SalesCloud Sales Cloud

Find customers, close deals, and grow accounts faster with Sales Cloud.

Sales Cloud is a fully customisable product that brings all the customer information together in an integrated platform. Built on the World’s #1 CRM, it gives your sales teams the power to close deals like never before with cloud-based tools that increase productivity, keep your pipeline filled, and score more wins.

With Sales Cloud brought to you by the world’s most trusted sales force automation software you can:

Manage leads more effectively

Monitor pipeline accurately

Automate administrative tasks

Close more deals faster

Drive your digital transformation with the perfect CRM. Scale up with ease, no matter what phase of growth you’re in. Adapt, iterate, and repeat with access to the largest enterprise app ecosystem.

Start small, and scale up. Or support your entire enterprise today. Whatever your business, we have a solution for you.

Icon-ServiceCloud Service Cloud

Increase customer satisfaction and transform support with the #1 platform for service.

Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in whatever channel -phone, email, chat, and more.

Build lasting relationships by providing personalized, intelligent support with Service Cloud.

Deliver smarter service with a 360-degree view of every customer.

Help customers and agents with a mobile-first platform.

Customise and extend your service capabilities with easy-to-use platform tools.

Innovate faster on the platform that scales as you grow.

Relax knowing your data is safe and secure.

With Service Cloud, you can support customers over their favourite channel and improve support with AI built for the Salesforce Platform. Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.

Boost agent efficiency –and customer satisfaction –with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.

Icon-FieldService Field Service

Get your field jobs done safer, faster, and more efficiently.

Tackle today’s field service challenges with Salesforce Field Service, your field service solution from the leader in customer service.

Elevate every Field Service experience:

Help customers and agents with a mobile-first platform.

Boost employee productivity in the field

Automate appointment scheduling

Manage agents, dispatchers, and techs

Get real-time visibility into all operations

Optimise mobile workforce allocation

Keep customers updated at every step

Deliver better service everywhere –from the field to the contact centre with Salesforce Field Service.

Icon-ExperienceCloud Experience Cloud

Deliver customer-first digital experiences from anywhere transforming the way you engage partners, customers and employees.

Experience Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. Experience Cloud allows you to build websites, portals and applications with ease and speed.

With Salesforce you can build and launch your experience with just a few clicks:

Self-Service

Help customers find answers themselves, on their own terms and time frame, with self-service portals and forums.

Partner Central

Create a complete channel management solution for you and your partners with a dynamic PRM site.

Account Portal

Give users a responsive portal where they can access articles, update their accounts, and create and manage cases and claims.

Build Your Own

Go beyond our prebuilt solutions and create something for your unique business needs with the Lightning Community Builder.

Seamlessly connect your experience with your customer data:

Integrate data from any source

Build personalised experiences

Design for every device

Increase onsite engagement

Track and optimise your site

Keep answers organised and accessible

Join other businesses bringing their brands to life with Experience Cloud.

Icon-FieldService Marketing Cloud

Discover the #1 marketing platform for intelligent customer journeys.

Marketing Cloud is the platform for delivering relevant, personalised journeys across channels and devices –enabling marketers to deliver the right message at the right time throughout all phases of the relationship.

Marketing Cloud is a unified marketing platform to know consumers, engage them and personalise their experience across everything. It allows you to:

Align marketing and sales to drive results

Build and manage any kind of email campaign. Use CRM and other data for personalisation that drives engagement. Automate your marketing to scale your capabilities and reach customers with relevant messaging.

Create cross-channel journeys

Create 1-to-1 customer journeys across email, mobile, social, ads, and the web. Connect experiences across marketing, sales, service, and every customer touchpoint.

Personalize your email marketing at scale

Build and manage any kind of email campaign. Use CRM and other data for personalisation that drives engagement. Automate your marketing to scale your capabilities and reach customers with relevant messaging.

Join your customers on a 1-to-1 journey with your brand and Marketing Cloud.

Icon-PardotMarketingAutomation Pardot Marketing Automation

B2B Marketing Automation on the World’s #1 CRM.

Pardot is a marketing automation solution that helps companies create meaningful connections, generate more pipeline, and empower sales to close more deals.

It helps marketers create meaningful connections with prospects through automated targeted email campaigns. Pardot can help to increase your pipeline with forms and landing pages and empower sales teams to close more deals by prioritising leads and providing the full history of a client’s interaction with the brand to inform their approach.

Pardot is smarter marketing automation built on Salesforce Technology:

Streamlined Lead Management

Smarter Lead Generation

Effortless E-mail Marketing

Seamless Sales Alignment Insightful ROI Reporting

Artificial Intelligence

B2B Marketing Analytics

Account-Based Marketing

Join other businesses by seeing how marketing automation can help you grow at record speed.

Icon-SalesCloud CPQ - Configure, Price Quote

Transform your business model with a unified
quote-to-cash solution

CPQ Salesforce, or Configure, Price, Quote is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customisations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately.

Salesforce CPQ gives your sales team easy to use software, available on any device due to its cloud-based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

Adding CPQ to CRM increases profitability by:

Configuring complex deals

Accelerate direct and channel partner sales with a scalable process.

Managing recurring revenue

Align quotes with your customers’ needs with subscriptions and usage billing options.

Unify Sales and Finance

Streamline quote to cash by breaking down front and back office silos.

Go beyond single sales to create recurring revenues with CPQ on the #1 CRM platform – Salesforce.

Icon-CommerceCloud.jpg B2B Commerce

Make online buying easy, and generate more revenue with Salesforce’s B2B ecommerce solution.

Salesforce B2B Commerce enables companies to create personalised and intelligent unified buying experiences across multiple channels including mobile, social, web, and store. B2B Commerce offers buyers the seamless, self-service experience of online shopping with all the B2B functionality they demand.

Make business buying easy. Grow revenue online. Salesforce helps B2B businesses:

Boost Online Revenue

Maximise your online growth with easy-to-use ecommerce features tailored to B2B customers.

Engage more Customers

Make every B2B ecommerce interaction seamless, relevant, and connected.

Scale your Business

Grow your B2B ecommerce business quickly and easily.

Tailor to Industries

Customise your B2B ecommerce site to fit the needs of specific industries.

Grow faster with B2B Commerce built around your customers on the world’s #1 CRM.

Unleash the full potential of Salesforce with CloudSmiths as your trusted advisor.