Partnering with CloudSmiths will connect you to expert advice to not only a successful and strategic implementation but the guidance as you grow. We focus on designing, revolutionizing and educating your team in order to succeed through the power of Salesforce.

ANALYSIS

When partnering with CloudSmiths, you can rest assured that we will manage your relationships with your clients confidently, while your client’s projects remain on track. We’ll analyse your business to ensure business continuity and success.

BUSINESS REQUIREMENTS WORKSHOPS

 

As industry experts, CloudSmiths will establish requirements and conduct an assessment workshop to determine measurable business outcomes and critical success factors through a Business Success Criteria workshop.

These interactive sessions are held with project stakeholders to confirm business requirements and ensure an agreement regarding the processes to be supported, through the application and any integration.

BUSINESS ANALYST

 

As part of a professional arrange of services, CloudSmiths offers Business Analysis who can assist a thorough analysis of your organisation and business processes to document your processes in terms of your specific business model. Through completing a full analysis, this will enable you to have a detailed business process document in order to assess your Salesforce requirement and future requirements.

IMPLEMENT

CloudSmiths houses some of the best Salesforce experts in Southern Africa. Partnering with CloudSmiths will connect you to expert advice to not only a successful and strategic implementation but the guidance as you grow. We complete a requirement specification that not just follows Salesforce best practice but also a strategic business analysis that will map out a complete plan for your specific business needs.

 

31020016 - businessman and businesswoman meeting in coffee shop

RAPID DEPLOYMENT SOLUTIONS (RDS)

 

Cloudsmiths believe that the best way approach a complex problem is in bite sized chunks. RDS has been designed to quickly and cost-effectively get companies operating on Salesforce. RDS adopts a shopping list approach to deploying Salescloud for Opportunity Pipeline Management and reporting across the organisation. For a fixed fee we configure Leads, Accounts & Contacts, Opportunities, Forecasts, Chatter and standard Dashboards and Reports. Additional services such as Data Import, custom Report and Dashboard design, Campaign Management, Knowledge Base and Case Management can be added at will.

ADHOC PROJECTS

 

CloudSmiths offers end to end project delivery (this can be Agile or Waterfall). This approach will list potential deliverables and the extent of these deliverables would be dependent on the scale of the project.

DEEP CUSTOMISATION PROJECTS

 

Deep Customisation is where Cloudsmiths perfect their trade. Years of experience in software development and Salesforce configuration make Cloudsmiths strongly positioned to advise any organisation needing to depart for the vanilla Salesforce application. Cloudsmiths offer advisory services in APEX & VisualForce development. With Salesforce Platform at the front end, Cloudsmiths are able to bring data from third party applications into Salesforce through a robust API. This means that Salesforce is now the central decision making application for business. All DCP’s start with a Discovery Workshop. A Cloudsmiths Solution Architect is deployed to scope current system architecture, Salesforce project objectives and do a GAP analysis. Thereafter, we offer two methods to engagement. Phased Fixed Priced Projects or Time & Materials Retainer.

MANAGED SERVICES

CloudSmiths will help you realise the best ROI with a suite of managed support and service plans that can be tailored to your company’s specific requirements. Regardless of whether you have a fully-fledged IT department dedicated to supporting your Salesforce implementation, or require committed outsourced technology and administration services, CloudSmiths has a managed services and support plan to continually improve the value your business extracts from the world’s number one cloud CRM solution.

MANAGED SUPPORT

 

Telephonic and email support that ensures that your queries and requests are dealt with by the correct software consultant at CloudSmiths head office.

MANAGED ADMINISTRATION

 

A key Salesforce consultant will be assigned to your organisation to deliver personalised reviews, and to make recommendations that ensure you get the best from your implementation. Everything that’s done for your business will be based on continental best practice; will be aimed at meeting your specific business goals – while still accelerating usage and adoption. These services will include sustained support, minor configuration changes, training and analytics.

MANAGED DEVELOPMENT

 

When it comes to building applications, providing dependable developer resources, or integrating Salesforce’s world leading technologies with other proprietary technologies, you won’t find a better partner in Africa than CloudSmiths.

ADHOC SERVICES

 

Support and services on an adhoc basis offer by CloudSmiths to maximize your ROI in Salesforce.

TRAINING

Grow your team’s skill-set so that they can optimise their Salesforce knowledge. Up-skilled users also improve adoption, which in turn allows for more streamlined management. Ideas Incorporated runs various training courses either on-site or in one of our well-appointed boardrooms. Get your different levels of users up to speed and connecting your business to success. Our services include ‘training the trainers’ so that you can import and grow skills in-house as well.

FUNDAMENTALS TRAINING

 

A training course suitable for users that are new to Salesforce and want to learn the basics to getting started and accelerate their Salesforce skills.

ADVANCED SKILLS TRAINING

 

An intermediate course for users who are looking to administer their Salesforce environment more efficiently.

PROFESSIONAL TRAINING

 

Training suitable for the aspiring Salesforce System Administrator with more advanced previous skills.

CUSTOM TRAINING

 

Salesforce Custom Training can be held in Johannesburg or Cape Town. CloudSmiths can also send trainers to your workplace to do one-on-one or group sessions, to fit your specific requirements. These sessions are probably the most cost-effective way of getting the training you need, for your specific needs. For advanced users, customised courses can be created to address specific requirements. Allow CloudSmiths expert Salesforce trainers to assist with up-skilling and optimising expertise in your company.