What does it mean to be a Smith? Throughout history Smiths have created, moulded and repaired objects using heavy and robust tools. A Smith empowers the user of the object by making sure the object is optimized for the job at hand. This allows the user of the object to focus on performing the tasks they bought the object for and not waste time understanding the object itself.
Forged in 2014 by the merger of Vistar and SFD Consulting, CloudSmiths is South Africa's newest Salesforce Cloud Alliance Partner. CloudSmiths specialise in the Rapid Deployment of Salesforce Salescloud and the Deep Customisation & integration of Salesforce Platform into 3rd party applications.
At the helm of the business is industry veteran Derek Hughes, former MD of Software Futures and a founder of DVT. Stephen Moore, Director of the former SFD Consulting, brings a wealth of knowledge and Salesforce experience to the table with Blue Chips client implementations such as Coca-Cola, Investec, PSG and Visa.
Cloudsmiths are supported by the DVT Group of Companies. DVT's stake in Cloudsmiths means that Cloudsmiths have access to generic resources such as Business Analysts, Project Managers, Testers and Trainers. This allows Cloudsmiths to be scaleable for engagements from small to large enterprise. Cloudsmiths now have offices in both Johannesburg and Cape Town. As well as access to additional Salesforce Certified resources in India via IndiaBulls Technology (IB Technology).
Cloudsmiths believe that the best way approach a complex problem is in bite sized chunks. RDS has been designed to quickly and cost-effectively get companies operating on Salesforce. RDS adopts a shopping list approach to deploying Salescloud for Opportunity Pipeline Management and reporting across the organisation. For a fixed fee we configure Leads, Accounts & Contacts, Opportunities, Forecasts, Chatter and standard Dashboards and Reports. Additional services such as Data Import, custom Report and Dashboard design, Campaign Management, Knowledge Base and Case Management can be added at will.
Deep Customisation is where Cloudsmiths perfect their trade. Years of experience in software development and Salesforce configuration make Cloudsmiths strongly positioned to advise any organisation needing to depart for the vanilla Salesforce application. Cloudsmiths offer advisory services in APEX & VisualForce development. With Salesforce Platform at the front end, Cloudsmiths are able to bring data from third party applications into Salesforce through a robust API. This means that Salesforce is now the central decision making application for business. All DCP's start with a Discovery Workshop. A Cloudsmiths Solution Architect is deployed to scope current system architecture, Salesforce project objectives and do a GAP analysis. Thereafter, we offer two methods to engagement. Phased Fixed Priced Projects or Time & Materials Retainer.
Salesforce allocates over $620m of its turnover to Research & Development. This makes them both aggressive and comprehensive in their delivery of features. With three releases each year and release notes of over 500 hundred pages a release, its easy for organisations to miss key new functionality of relevance to the organisation. Cloudsmiths clients that utilise MAS get a summary of each release pack with features relevant to their implementation of Salesforce. Very often clients need to look to the Salesforce App Exchange for third party products to meet a specific need. The Salesforce App Exchange has over 2600 apps currently across Sales, Customer Service, Marketing, IT & Administration, Human Resources, Finance, Enterprise Resource Planning, Collaboration and Analytics. Each app has different benefits and impact on your specific Salesforce Org. For clients with MAS, Cloudsmiths will analyse and report back on the pro’s and con’s of the 3 best applications to meet the requirement.
Cloudsmiths have a team of Certified Salesforce Administrator and Developers. SOS means that you access to the Cloudsmiths support line when you need it. Cases are resolved and escalated based on complexity and priority by a Cloudsmiths consultant who has access to your Salesforce Org. In addition to product support, choose from 120 hours per annum to 600 hours per annum support packages. These hours can be used for the following:
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Phone: (021) 467 5400